February 6, 2023
Revolutionize your business with LivePerson's Conversational Cloud 2.0 now supercharged with Generative AI magic
LivePerson upgrades AI platform with OpenAI generative AI and internal AI innovations for improved results. Agents tools enhanced. Promotes responsible AI through EqualAI membership and human feedback for AI training.
LivePerson, a global leader in AI-powered customer engagement, announced enhancements to its Conversational Cloud platform to leverage Generative AI and Conversational AI to improve business outcomes.
Its AI innovations, such as Knowledge AI and Conversation Assist, will be integrated with OpenAI's generative capabilities to provide up-to-date and factual answers to customers.
LivePerson's Agent Productivity tools will also be enhanced with Generative AI, such as ChatGPT, to track and improve customer service agent performance.
The company is committed to fighting bias in AI and is a founding member of EqualAI, a nonprofit dedicated to responsible AI. Over 350,000 humans participate in LivePerson's AI learning, providing human feedback on a large scale.
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